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CAREERS

Customer Service Representative

GENERAL SUMMARY OF DUTIES

North Central Insurance, a locally owned independent insurance agency in Clare, Michigan, is looking for an experienced customer service representative to work in a fast-paced environment. The representative will act as a liaison, provide product/service and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manage a high volume of incoming calls.

  • Deliver expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth and retention of business.

  • Provide counsel and suggestions to our customers to adequately cover and protect what they value most. This is done by using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products & services.

  • Uphold our customer care standards.

  • Maintain and track accurate data in our computer systems.

  • Generate sales leads.

  • Identify and assess customers’ needs to achieve satisfaction.

  • Build sustainable relationships and trust with customer accounts through open and interactive communication.

  • Provide accurate, valid and complete information by using the right methods/tools.

  • Keep a record of customer interactions, process customer accounts and file documents consistently and accurately.

  • Follow communication procedures, guidelines and policies.

  • Take the extra mile to engage customers.

 

QUALIFICATIONS

  • Active P&C License preferred, but not required. Licensure required within 90 days of employment (employer will assist with training to obtain licensure).

  • Minimum of 6 months of related work experience required. Customer service experience preferred.

  • Strong communication and active listening skills.

  • Ability to multi-task, prioritize and manage time effectively.

  • High school diploma required.

  • Ability to review, record and organize written data from various sources with no pre-established format.

  • Excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured work environment are required.

  • Ability to handle confidential and proprietary information is mandatory.

  • Proficiency with computers is necessary, including knowledge and ability to use Microsoft Office tools.

  • A clear understanding of the company’s policies, standards and procedures.

  • Familiarity with NASA Eclipse Management systems a plus.

 

JOB TYPE

  • Full time

  • Monday–Friday, 8 a.m.-4:30 p.m.

  • Pay commensurate with experience

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Interested candidates, please email your resume to william@nciclare.com.

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